Our Quality Assurance team maintains a documented Quality Program that covers the following areas;
SUPPLIERS
Continual auditing of processing plants both by our own staff or other qualified third party auditors
All suppliers have independent 3rd party certification, many of which are BRC certified
HACCP plans are in place at all processing facilities with controls for foreign material and microbiological hazards
Technical documents of all products are maintained in Commodity Import’s database and updated as needed
Traceability programs driven by lot codes can trace from finished product to farmer’s field
Allergen controls are maintained at all levels of production
Product, where applicable, goes through cleaning, sorting and kill steps
All processing plants have sanitation programs in place
COMMODITY IMPORT’S 3PL WAREHOUSES
Regular warehouse cleaning program in place
We maintain an intensive pest management program with a certified pest control company and regular site visits
Warehouses are all certified with HACCP procedures in place for security, food safety, temperature monitoring and receiving/shipping
NON-COMPLIANCE ISSUES
We have a program in place to handle customer complaints in a timely manner. Any non-conformity reports issued by the client are submitted to the processor to identify root cause and corrective actions to prevent further recurrence